Fix payment issues on your account

If yous try to purchase something on Google Play but your payment is declined or won't procedure, try the steps below.

If you've bought something and then take a problem with or question about it, see issues with in-app purchases or returns and refunds for Google Play purchases.

Verify your payment info

Your payments profile might be deactivated. To reactivate your contour, submit your payment information.

  1. Sign in to Google Pay.
  2. At the top, select Alerts Notification bell icon.
  3. If you have a cherry alert, enter your payment information and await for the team to respond.

    Google Pay notifications

  4. Check your email for the review results.

Endeavor to pay with a different payment method

If there's a problem with one payment method you can endeavor paying with a dissimilar one.

  1. On your Android phone or tablet, open the Google Play Store app Google Play.
  2. Go back to the item you desire to purchase & tap the price.
  3. Tap the current payment method.
  4. Choose a different payment method or add a new 1.
  5. Follow the onscreen instructions to complete your buy.

Set credit and debit card errors

There may exist a trouble with your credit or debit carte if you see one of the following error letters:

  • "Unable to process payment: low card balance"
  • "Unable to complete transaction. Please use another course of payment"
  • "Your transaction cannot be completed"
  • "Unable to complete transaction: expired carte"
  • "Right this bill of fare info or try another card"

To fix these errors, attempt the following steps:

Make sure your card & address information is up to date

Expired credit cards or old billing addresses are a mutual reason for payments not to work properly. To update this information use Google Payments:

Remove or update expired cards

Expired cards cause payments to exist declined. To update expired cards:

  1. Sign in to https://pay.google.com with your Google Business relationship.
  2. Find the payment method you are trying to employ for the purchase.
  3. Check the expiration appointment of the payment methods listed.
  4. Remove or update any expired payment methods.

Check that your card accost matches the address in Google Payments

If your credit card is registered to a different address that can cause the payment to be declined. Check the zip code matches your current accost.

  1. Sign in to https://pay.google.com with your Google Account.
  2. Find the payment method you are trying to use for the purchase.
  3. ClickEdit.
  4. Check that the accost listed matches the billing accost of your card.
  5. If needed, update the accost.

Then, effort your purchase again.

Submit whatsoever extra information that is requested

If the error message is followed past instructions for submitting additional information to Google, delight submit it. We will not exist able to process the transaction on your account without this information.

Cheque you lot have sufficient funds for the purchase

Sometimes a transaction is declined considering of insufficient funds. Bank check your account to brand certain you lot have enough to complete the purchase.

Contact your depository financial institution or card issuer

Your carte du jour may have specific restrictions which cause the transaction to be declined. Contact the institution that issued your card to inquire about the transaction and run into if they know the reason for the decline.

Fix errors with other payment methods (straight carrier billing, online banking, Google Play Residual, Gift Cards, and more than)

If y'all see "Your payment was declined due to an issue with your account"

If you run across this message, it might be considering:

  • We saw a suspicious transaction on your payments profile.
  • Nosotros need a little more data to protect your business relationship against fraud.
  • Nosotros need a petty more than information to comply with Eu law (Customers from European Union fellow member states only).

To help set up these issues:

  1. Go to the payments centre.
  2. Accept action on whatsoever errors or requests in the payments eye.
    • You lot might need to verify your identity before you can buy anything through your Google Account.
  3. Brand sure your name, address, and payment information are up to date.

If you are trying to pay by direct carrier billing (pay through your mobile service provider bill)

If you're having trouble paying through direct carrier billing, attempt the following:

  • Make certain y'all're connected to your carrier network, direct or by wi-fi.
  • Brand sure you've added direct carrier billing as a payment method.
  • Make sure you're using the local currency.

If you all the same accept problems, contact your mobile phone service provider for help.

If you can't add a payment method or have a trouble with a unlike payment method

If you're having a trouble with a dissimilar payment method, become to Google Payments to gear up the outcome.

  1. Sign in to https://pay.google.com with your Google Account.
  2. Wait for any notifications or requests for data & provide anything that'due south asked for.
  3. Check that your address is up to date.
  4. Check that the payment methods listed are the ones you want to utilize.

Card is grayed out & says "verify on pay.google.com"

Your menu was reported as stolen. You must verify the card before y'all can apply it over again:

  1. Go to pay.google.com and sign in to your account.
    1. If you lot accept multiple accounts, sign in to the account with the grayed-out bill of fare.
  2. Click Payment methods.
  3. Next to the carte du jour that says "Verification needed," click Verifyand thenCharge carte.
  4. Within 2 days, you'll find a temporary charge on your carte du jour argument forth with an 8-digit code.
  5. To complete verification, go to pay.google.com and enter the 8-digit code.

If yous attempt to verify the payment method over again:

  1. Confirm which carte du jour you want to verify.
  2. Bank check how long ago y'all tried to verify your card.
    • If less than 2 days: Await upwards to ii days.
    • If more than 2 days: Bank check your card statement. You should find a temporary accuse from Google called "GOOGLE Test," with an 8-digit code.

Card is grayed out & says "card is ineligible"

You lot can't use this card for this purchase. Effort to make the purchase again with a dissimilar menu.

If the menu you desire to use isn't listed, follow the on-screen instructions to add a new card.

If you use dual SIM bill of fare devices

Check if the right SIM card is in slot i and remove whatever SIM card from slot 2.

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